Privacy Policy
Last Updated: 17 July 2025
Introduction
Welcome to Outbox AI, a product of OUTBOX SOLUTIONS PTY LTD (“us”, “we”, or “our”). We operate https://getoutbox.ai (“Service”).
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Service. By using our Service, you agree to the terms described below.
Definitions
Service: The website at https://getoutbox.ai operated by OUTBOX SOLUTIONS PTY LTD.
Personal Data: Data identifying a living individual.
Usage Data: Data collected automatically during your use of the Service.
Cookies: Small files stored on your device.
Data Controller: The party determining why and how personal data is processed.
Data Processors: Third parties processing data on our behalf.
User / Data Subject: The person using our Service.
Information We Collect
Personal Data
We may collect the following:
Full name
Email address
Phone number
Address details
Cookies and usage data
You may also receive marketing emails from us. You can unsubscribe at any time.
Usage Data
Includes your device’s IP address, browser type, pages visited, time spent, and diagnostic data. Mobile-specific data may also include device ID and OS version.
Location Data
We may collect your location if you allow us to. You can manage this in your device settings.
Cookies and Tracking
We use:
Session Cookies (e.g. session maintenance)
Preference Cookies (e.g. language)
Security Cookies
Advertising Cookies
You can control cookies in your browser settings.
Platform Data
Outbox AI is a voice AI platform. We store and process:
1. Agents
We retain configuration, prompts, training data, and templates for AI agents created on our platform.
2. Calls
Includes:
Phone numbers and call metadata
Audio recordings (if enabled)
Transcripts and AI interaction logs
Retention duration depends on your settings. We delete data on request.
3. Credentials
We securely store encrypted API keys, tokens, and webhook URLs.
4. Phone Numbers
We store phone numbers provisioned for inbound/outbound calling, including metadata like region and assignment.
Other Data
We may also collect additional personal or business details necessary for account management, verification, billing, or support — in line with GDPR and other regulations.
How We Use Data
We use your data to:
Operate and improve our Service
Provide customer support
Analyse and monitor usage
Notify you about changes or updates
Provide personalised communications
Comply with legal obligations
Data Retention
We retain personal data only as long as needed. Usage data is generally retained for shorter periods unless required for legal or analytical reasons.
International Data Transfers
Your data may be transferred and processed outside of your country, including in the United States. We ensure adequate safeguards are in place for such transfers.
Disclosure of Data
We may disclose personal data:
As required by law
In business transfers (e.g. merger or sale)
To protect legal rights and security
With your consent
To service providers and affiliates, strictly for agreed purposes
Data Security
We use industry-standard safeguards but cannot guarantee absolute security. You use the Service at your own risk.
GDPR Rights
If you reside in the EU/EEA, you have the right to:
Access, update, or delete your data
Object or restrict data processing
Data portability
Withdraw consent
Contact us at support@getoutbox.ai to exercise these rights.
CalOPPA Compliance
You can browse anonymously
We notify users of changes via this page
You can update your information by emailing us
We honour “Do Not Track” settings in your browser.
CCPA Rights (California)
If you're a California resident, you can:
Request what data we collect
Ask us to delete it
Opt-out of its sale (we don’t sell your data)
Email support@getoutbox.ai with subject “Do Not Sell My Personal Information”.
Service Providers
We use third-party services for analytics, payments, and infrastructure.
Examples:
Google Analytics: Privacy Policy
Cloudflare: Privacy Policy
GitHub: Privacy Policy
Stripe: Privacy Policy
You can request a full list via support@getoutbox.ai.
Links to Other Sites
We are not responsible for the privacy policies or content of external websites linked from our Service.
Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have done so, please contact us and we will delete the data.
Changes to This Policy
We may update this Privacy Policy. The latest version will always be available on this page. We’ll notify you of changes via email or within the Service.
Contact Us
For questions or requests regarding your data, email us at:
📧 support@getoutbox.ai