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Outbox AI

Terms of Service
(https://getoutbox.ai/terms-of-service)
Last Updated: 17 July 2025

Please read these Terms of Service (“Terms”) carefully, as they constitute a legally binding agreement between Outbox Solutions Pty Ltd (ABN 93 123 456 789), trading as Outbox AI (“Outbox AI”, “we”, “us” or “our”), and you, the end‑user together with any employees, agents, contractors or other entities on whose behalf the end‑user accepts these Terms (collectively, “you” or “your”). These Terms govern your use of our website and Services (as defined below). If you are acting on behalf of another organisation (the “Client”), your acceptance of these Terms also binds that Client.

By clicking “Accept”, creating an account, or otherwise accessing the Services, you confirm that you have the authority to bind the Client (if applicable) and agree to be bound by these Terms. If you do not agree, do not access or use the Services.

Except for limited circumstances, disputes will be resolved solely by arbitration on an individual basis (see Section 12).

1. Acceptance of these Terms

You accept these Terms by opening an account or otherwise using the Services. You also agree to our Privacy Policy and any other policies expressly incorporated herein. These Terms remain in effect until terminated pursuant to Section 7.

2. Using the Services

a. Right to Use and Licence

Subject to compliance with these Terms and timely payment of fees, Outbox AI grants you a non‑exclusive, non‑transferable, non‑sublicensable and revocable right to use the Services solely to deploy and manage AI voice or chat agents as described in our website.

You receive a right to use – not ownership – of the Services. All rights not expressly granted are reserved by Outbox AI and our licensors. See Section 4 for Intellectual Property details.

b. What We Provide

The Services comprise a hosted software platform (“Platform”) and associated web dashboard (“Dashboard”) that orchestrate third‑party modules (e.g., speech‑to‑text, large‑language‑model processing, text‑to‑speech, telephony) to enable realistic AI voice agents or AI chat agents.

c. Third Parties

Our Platform integrates with various third‑party providers (“Providers”). Your Content (defined in Section 4) will be shared with Providers you select, subject to their individual terms. Outbox AI is not an agent for, nor does it warrant, any Provider’s services. You may supply your own API keys; usage fees will then be charged directly by the relevant Provider.

d. Use Restrictions

You agree not to:

Sublicense, sell, lease or commercially exploit the Services except as expressly permitted;
Violate applicable law;
Create voice agents for unlawful purposes;
Misuse Outbox AI’s trademarks or remove proprietary notices;
Reverse‑engineer, decompile or otherwise attempt to derive source code;
Interfere with the security or performance of the Services or any Provider;
Impersonate another person or entity;
Generate datasets for training external models;
Handle Protected Health Information (PHI) or payment‑card data without enabling the appropriate compliance settings (HIPAA / PCI).

Outbox AI will determine, in its sole discretion, whether conduct violates these restrictions.

e. Service Updates

We may modify the Services (including adding or removing features) at any time. You may be required to accept software updates to continue using the Services.

f. Fees

Current usage‑based fees are listed on https://getoutbox.ai/. We may revise fees or introduce new charges upon 30 days’ notice (or at your next subscription renewal, whichever is later). Provider fees are separate.

3. Creating an Account

a. Registration

You must provide accurate, current information when creating an account (“Account”) and keep it up to date. You may delete your Account at any time as set out in Section 7.

b. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and not barred from using the Services under applicable law.

c. Credentials

You are responsible for safeguarding your login credentials and for all activity under your Account. Notify us immediately of any unauthorised use.

4. Intellectual Property Rights, Ownership and Grants

a. Your Content

“All materials uploaded to, or transmitted through, the Platform” are “Your Content”. You retain all rights in Your Content.

b. Rights You Grant Us

You grant Outbox AI a worldwide, royalty‑free licence to host, process and deliver Your Content solely to provide and improve the Services. Retention and training options are governed by your configuration (e.g., hipaaEnabled). Feedback you choose to provide may be used by Outbox AI for any purpose without obligation.

c. Outbox AI’s Rights

The Services and all associated intellectual property are owned by Outbox AI or its licensors. Except for the limited rights expressly granted, no licence or interest is transferred to you.

d. Provider Rights

Providers require rights to handle Your Content in order to supply their services. Review each Provider’s terms; Outbox AI is not responsible for their compliance.

5. Aggregate Statistics

We may compile anonymised, aggregated statistics about your usage to operate, improve and promote the Services. These statistics are wholly owned by Outbox AI.

6. Communications

By using the Services, you consent to receive service‑related communications (e.g., operational emails, feature updates). You may opt out of non‑essential marketing emails at any time.

7. Term and Termination

a. Term

These Terms commence on the earlier of (i) your first Account creation or (ii) first use of the Services, and continue until terminated.

b. Termination by Outbox AI

We may suspend or terminate the Services immediately if you breach these Terms, if required by law, or if continued provision is impracticable. Pre‑paid fees for unused periods will be refunded pro‑rata.

c. Termination by You

You may cease using the Services and close your Account at any time by written notice to us.

d. Effect of Termination

Upon termination, your right to use the Services ceases and Your Content may be deleted. Sections that by their nature should survive (including Sections 4, 7 d, 9–16 and 19) shall remain in effect.

8. Changes to Terms

We may amend these Terms by posting an updated version at the URL above and emailing registered users 30 days in advance of material changes. Continued use after that period constitutes acceptance.

9. Indemnity

a. Your Obligations

You shall indemnify and hold harmless Outbox AI, its directors, officers, employees and agents against any losses arising from (i) Your Content, (ii) your breach of these Terms or law, or (iii) your negligence or wilful misconduct.

b. Outbox AI’s Obligations

We shall defend and indemnify you against third‑party claims that the unmodified Services infringe intellectual property rights, subject to the limitations in this Section.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for purpose and non‑infringement.

11. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect or consequential losses. Outbox AI’s total liability in any 12‑month period shall not exceed the greater of (i) AUD 150 and (ii) the fees you paid to us in that period.

12. Governing Law and Dispute Resolution

a. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, without regard to conflict‑of‑law rules.

b. Arbitration

Except for claims seeking injunctive relief or concerning intellectual property, any dispute shall be resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under its Rules, seated in Perth, Western Australia, and conducted in English.

c. Informal Resolution

Before commencing arbitration, the parties must confer in good faith to resolve the dispute within 30 days of written notice.

d. Waiver of Jury Trial

The parties waive any right to a jury trial.

e. Class Action Waiver

Disputes will be resolved only on an individual basis; class or representative proceedings are not permitted.

13. International Use

You are responsible for compliance with local laws when accessing the Services from outside Australia.

14. Severability and Waiver

If any provision is held unenforceable, it shall be severed and the remainder enforced. Failure to enforce any provision is not a waiver.

15. Export Control

You must comply with all applicable export‑control laws, including Australian sanctions regulations. You represent that you are not on any government list of prohibited parties.

16. Notice

All notices must be in writing and sent to support@getoutbox.ai (for Outbox AI) or to the e‑mail address associated with your Account (for you). Email is deemed received on the next business day if sent outside business hours.

17. Assignment

You may not assign or transfer these Terms without our prior written consent. Outbox AI may assign its rights or obligations without restriction.

18. Force Majeure

Outbox AI is not liable for failure to perform due to events beyond its reasonable control (e.g., natural disasters, acts of government, labour disputes).

19. Open‑Source Software

The Services incorporate open‑source components licensed under permissive licences, including the Mozilla Public Licence 2.0. A list of such components and source‑code links is available upon request.

20. Entire Agreement

These Terms, together with any ordering document or policy explicitly incorporated, constitute the entire agreement between you and Outbox AI and supersede all prior understandings.